Many of us work with, around or for private clubs. Our workplaces generally elicit thoughts of a peaceful, serene and calming environment. Fortunately, most of the time this is an accurate portrayal of Private Clubs. Occasionally however, and particularly around the tennis courts, the emotions of a member can result in words or actions which not only are inconsistent with our expectations, but can also cause distress among other members. #United States Along with some other club industry executives, I was recently asked to provide some thoughts around the importance of clubs having a clearly defined code of behavior, as well as the enforcement of a code. #CMAA CEO Jeff Morgan is quoted in the article on the importance of transparency when setting expectations and overall I think the author John Torsiello, did an excellent job. The suggestions offered are all practical and easily implemented. As the saying goes, "an ounce of prevention..." The article appears in the January, 2019 Tennis Industry Magazine. I hope you enjoy the read!